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Troubleshooting

Having some trouble with your bluedot? We're happy to help! If you don't see your question or issue here, please check our FAQs or contact us for fast, friendly help from real people.

 

My bluedot is leaking.

First, let's make sure the filter is secure and locked in place. [Video Demo]

If that doesn't resolve it and it's a very tiny drip of water, it might be one of the valve head tube o-rings. Push in and swivel bluedot's little arms [Video Demo] and give it 1 or 2 days to see if the tiny drip stops. If no new water shows up after 1 or 2 days, you're all set! If it it persists, contact us for a replacement. In our very first batch of orders, this happened in 2% of orders, but we'd obviously like to see this occur, well, never. 

 

My bluedot is leaking at the connection to my sink or cold water valve.

Make sure the little black o-ring is in place. [Photos/Video]

Also make sure when you screwed on the the fitting that the lines/threads matched up and aren't crooked. [Photos/Video of Mismatched vs. Matched] 

 

My plumbing is a different size and I need an adapter.

No problem! Some people have 3/4" or 1/2" plumbing under their sinks instead of 3/8", and there are adapters readily available at hardware stores. It's best to show a picture of your plumbing [Example Photo] and bring in your bluedot so you can show the people at the hardware store to make 100% sure you're getting the right adapter. We can also help you determine the adapters you need. Here is an example of the photos to send us (or the photos to bring with you to the hardware store, whichever you prefer):
bluedot Example Photos for Adapter Help

My water looks fizzy/bubbly/effervescent.

Don't worry, that's just air and totally normal for the first 5-10 minutes while bluedot's filter gets saturated and air gets pushed through the lines. Let your water run for 5 minutes or so to flush the air out.

 

I don't know when to replace my filter.

You will need to replace your filter once per year (every 12 months). Some people might need to replace theirs twice per year (every 6 or 9 months), depending on their tap water issues and water usage. You can sign up for an automatic filter replacement, or we'll remind you as it gets close to your one-year mark.